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LuxiPaws (“we”, “our”, “us”), accessible at https://luxipaws.co.uk, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, in accordance with UK GDPR, the Data Protection Act 2018, and applicable laws.
1. Who We Are
- Website: https://luxipaws.co.uk
- Email: contact@luxipaws.co.uk
- Phone: 0203 540 6255
- Address: 128 City Road, London EC1V 2NX, United Kingdom
You can contact us at any time about how we handle your personal data.
2. What Information We Collect
We may collect and process the following personal data:
- Contact details: Name, email, delivery address, phone number
- Account information: Username, encrypted password
- Order details: Products ordered, payment confirmations (processed securely via our payment partners)
- Technical data: IP address, browser/device type, pages visited
- Cookie and tracking data: See Section 9 below
- Communications: Enquiries, reviews, messages, and comments
3. How We Collect Your Data
We collect data when you:
- Create an account or place an order
- Fill contact forms or subscribe to our newsletter
- Use live chat, email, or leave reviews/comments
- Browse our site (automatically via cookies and analytics)
4. How We Use Your Data
Your personal data is used to:
- Process orders and deliveries
- Contact you about your account, orders, or support needs
- Send optional marketing emails (if you’ve consented)
- Enhance your shopping experience and website performance
- Comply with legal or regulatory obligations
5. Sharing Your Data
We do not sell your personal information. We share data only with:
- Payment processors (e.g., Stripe, PayPal)
- Delivery services for order fulfilment
- Marketing and analytics tools (e.g., Mailchimp, Google Analytics)
- Legal authorities when required by law
- IT providers for website maintenance and security
All third parties are contractually obliged to keep your data safe and only use it on our instructions.
6. International Transfers
Your data is stored and processed within the UK or EU. If we send data to countries outside these regions, we ensure they have appropriate data protections (e.g., Standard Contractual Clauses).
7. Data Retention
We keep your data only as long as needed for:
- Order processing and customer service
- Compliance with legal obligations (e.g., 6–7 years for accounting data)
8. Your Rights Under UK GDPR
You have the following rights:
- Access your personal data
- Rectify incorrect information
- Request deletion (subject to legal obligations)
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact: contact@luxipaws.co.uk
9. Cookies & Tracking
We use cookies for:
- Essential site functionality (e.g., shopping cart)
- Performance and analytics to improve our site
- Marketing and remarketing campaigns
You can manage cookie preferences in your browser settings. For more information, see our Cookie Policy.
10. Security Measures
We implement robust security measures to protect your data. Payment details are handled only via our trusted third-party processors and are never stored on our servers.
11. Policy Updates
We may update this policy occasionally. Any changes will be posted here with an updated “Effective date“.
12. Contact Details
If you have any queries or wish to exercise any of your data rights, please contact:
LuxiPaws
128 City Road
London EC1V 2NX
United Kingdom
Phone: 0203 540 6255
Email: contact@luxipaws.co.uk
Last updated: 19 July 2025
