Faq’s

At LuxiPaws, we carefully curate every product for quality, safety, and style. We’re passionate pet owners ourselves, so we only stock items we’d use with our own pets. Our range is handpicked for value, comfort, and innovation, making it easy for you to give your pets the best.

Many of our products are designed for sensitive pets, including hypoallergenic bedding, gentle grooming solutions, and toys made from safe, non-toxic materials. Please check individual product descriptions for allergy information or contact us for personalised recommendations.

We source from trusted UK and international suppliers who meet our strict standards for quality, sustainability, and ethical practices. We review every product before adding it to our collection.

All our products are thoroughly reviewed and tested for durability, safety, and pet-friendliness. We only partner with brands and suppliers who share our commitment to animal welfare and quality standards.

We use eco-friendly, recyclable packaging wherever possible. Our goal is to reduce waste and ensure your orders arrive safely, securely, and sustainably.

Each product page includes detailed sizing guides and descriptions. If you’re not sure, our team is always happy to help, just get in touch with your pet’s details and we’ll advise on the best fit.

Right now, LuxiPaws is an online-only shop. This lets us offer the best prices and widest selection delivered straight to your door.

We want you and your pet to be happy! If your pet isn’t satisfied, check our Refund & Returns Policy. Contact us and we’ll do our best to help you find a better match.

Yes. If you’re not 100% happy with your LuxiPaws purchase, please get in touch within 14 days of receiving your order and we’ll work to make it right.

You can email us at contact@luxipaws.co.uk or call 0203 540 6255. Our friendly team is always ready to help.